Working with people and communities

North Central London ICS is committed to hearing and acting upon the voice of our local communities, and putting local people’s and communities’ voice at the heart of all that we do.

We are committed to ensuring there is equitable access for all of the diverse NCL population and recognise that certain communities face specific barriers to accessing health and social care services and will often seek support through their local community first.

We work extensively with people and communities and as a newly formed ICS we are committed to ensuring that we are actively empowering our communities and involving them in our planning, decision making and setting outcomes which matter to them, working with communities in a more equitable way to ensure the best outcomes for all.

As part of this commitment we have developed two strategies; ‘Working with People and Communities,’ and ‘Working with the VCSE.’ The final versions will be published in September and available publicly on our website. The draft strategies are available below and will be formally approved in September. 

As an organisation we are building on and strengthening the strong partnership working with Healthwatch, the VCSE, and our communities. It is important the ICB maintains a clear picture of all our community engagement and empowerment activity, and that we adopt consistent, best practice approaches when doing so. We have recently developed a system to enable us as an organisation to have a better understanding of the multiple ways we work with our communities and our VCSE and to ensure we are consistent in our approach. We have asked staff who have a project underway that the communications and engagement team is not currently linked into, involving Healthwatch, VCSE or patient/resident representatives to complete the project request form, or to contact the Comms and Engagement Team prior to reaching out to Healthwatch, the VCSE or our residents.

We are continuing to produce a number of policies and guides to support our commissioning teams and staff when working with our communities. Our engagement and consultation guides can be found here and we will shortly be publishing our new Remibursement Policy to support fair and equitable inclusion of local people and communities in our work.

This year we will be offering further information and support sessions for staff around engagement, consultation and working well with our VCSE. Detail of these will be available to staff in early Autumn. 

If you have any questions about the engagement and involvement work we do, or want any help or advice please contact the Comms and Engagement team by emailing

For any new engagement/communications project requests please complete our project request form.