Learning Hub

Welcome to our Learning Hub!

On this page, you will find details of all the courses and sessions that we have available to support your learning, development and wellbeing. The courses and sessions form part of our organisational development plan which is based on themes from appraisals and the staff survey. Additional dates and courses will continue to be added in the coming months.  If you have any ideas for future courses or sessions, or any questions, please contact the OD team: nclicb.od@nhs.net

Booking system information

We will be using a system called ‘Now Meet’ for people to book onto their courses. Please follow the instructions below:

  • On the left hand side, where it says ‘Your name’ – please add your full name followed by your email address in brackets e.g. Caroline Rowe (caroline.rowe3@nhs.net)
  • Click which session you want to attend. You only need to click on one session.
  • Click submit.
  • Once completed, you will receive an email from the OD team to confirm your booking. You will also receive a Teams link for the session which you can add to your calendar.
  • For some sessions, staff will be given a pre-questionnaire to gauge knowledge/levels/experience of participants prior to course.

Other information

  • If you book onto a course and are later unable to attend, please let the OD team know (nclicb.od@nhs.net) so that your place can be given to another staff member.
  • Each course has limited places available. Places will be allocated on a first come, first served basis. If the course is full, we will let you know about other available dates or place you on a waiting list for future sessions.
  • Please ensure you discuss and agree with your line manager before booking on a course.
Coaching and Mentoring for Performance

By Attending this Workshop, you will:

  • Maximise knowledge transfer with their teams
  • Increase skill levels
  • Contribute towards succession planning

What’s Covered:

  • The role and responsibilities of a Coach or Mentor
  • Benefits of workplace coaching and mentoring
  • Attributes of a good workplace coach or mentor
  • The Learning Steps
  • Building rapport and trust
  • Effective Questioning Skills
  • Active Listening
  • Overcoming misunderstandings
  • Giving and receiving constructive feedback
  • Understanding motivation and motivating individuals
  • Using the GROW Method
  • Defining performance goals
  • Monitoring progress
  • Helping people solve their own problems
  • Getting people to trust their own judgement
  • Setting Action Plans

Dates/ Times:

  • 8 December 2022 from 9.30am to 12.30pm
  • 14 December 2022 from 9.30am to 12.30pm
  • 20 December 2022 from 9.30am to 12.30pm

Please note: To complete the course you will need to attend all 3 sessions. Please ensure you are able to attend all sessions when booking.

Link to book

Compassionate conversations training

NHS England and NHS Improvement are supporting the wellbeing of our NHS people, and as such have procured a new training programme “supporting colleagues to handle difficult situations with compassion”.

This pilot programme is designed to equip colleagues with appropriate techniques and skills that will support handling difficult situations with compassion, whilst highlighting the importance of looking after your own health and wellbeing at this critical time.

Skills to be gained include:

  • An understanding of what we mean by compassion and the types of difficult situations our NHS colleagues may face
  • Time to practice skills and techniques that will support you to handle these difficult situations safely and with compassion
  • Engagement with colleagues across your region and the opportunity to learn from shared experiences
  • Up-to-date information on the national health and wellbeing support offers available to you and your colleagues

How do I sign up?
More information and how to sign up to the training, please click the links for Primary care and Secondary care colleagues.

To view the available dates in your region, please click on the following link:

For any queries please contact colleagues in the National team via our mailbox:

Deaf Awareness Workshops

Empowering Deaf Society (EDS) is a deaf-led Charity, dedicated to improving the quality of life for deaf people that run free workshops on Deaf Awareness via Zoom.

The Deaf Awareness workshop consists of two one hour Zoom sessions.

  1. Session one is a one hour presentation introducing the issues and barriers faced by deaf people whilst highlighting strategies to improve your understanding of the challenges facing deaf people and improving your communication skills with colleagues, customers and service users who are affected with a hearing loss.


  2. Session two is a one hour zoom session giving you an Introduction to British Sign Language Skills to use when communicating with the Deaf Community.

These sessions can be booked to run concurrently or split over different times and days. Participants must have attended the first part of this workshop to be able to book onto the second hour – an Introduction to BSL

More dates coming soon.

Difficult Conversations

Please find two programmes which staff can/should book onto: 

Excel Intermediate Training

By the end of the programme, you will learn:

  • How to build complex spreadsheets which link via formulae, together with being able to construct functions which incorporate logic into the statement. An element of automation is also examined so that repetitive sheets can be recreated with minimal effort.
  • How to manipulate data to give various outputs.

What Will be Covered:

  • Customising Quick Access Toolbar
  • Customising Ribbons
  • Freezing panes
  • Notes
  • Themes and Styles
  • Templates/Auto Templates
  • Multiple Worksheets -v- Multiple Workbooks
  • Group editing
  • 3D Formulas
  • Linking Worksheets/Workbooks
  • Protection
  • Consolidating Data
  • Auditing Tools
  • Watch Window
  • FlashFill (versions 2013 onwards)
  • Text to Columns
  • Concatenation
  • IF Functions
  • Date/Time Functions
  • Lookup Functions
  • Sparklines (versions 2010 onwards)

Dates/ Times:
28 November 2022 from 2pm to 5pm
1 December 2022 from 9.30am to 12.30pm

Please note: To complete the course you will need to attend both sessions. Please ensure you are able to attend both sessions when booking.

Link to book

Leadership Programmes

There are a wide range of leadership and management development programmes available via the NHS Leadership Academy, with some providing an academic qualification on completion.

The ICB is committed to supporting the following leadership programmes available via the NHS Leadership Academy:

  • Edward Jenner Programme: An online learning package that supports staff develop essential leadership skills
  • Mary Seacole Programme: This programme is designed for those who are looking to move into their new or first time leadership role.
  • Ready Now – A programme aimed at staff in bands 8a and above and from under-represented groups that would like to become leaders in the NHS
  • Stepping Up – A leadership development programme for aspiring staff from BAME backgrounds who work in roles ranging from band 5-7
  • Rosalind Franklin – This programme is for managers leading from the middle of health and care systems, aspiring to lead large and complex programmes, departments, services or systems of care.

View the cohorts and dates for the above programmes, please note the Nye Bevan and Elizabeth Garrett Programmes will not be supported by the ICB at this time.

Individuals will need to ensure they discuss all opportunities with their line manager and where necessary go through SMT/Directorate agreement in line with the Learning and Development Policy.

Further information can be found in the Expression of Interest Form.

Professional Behaviours, Bullying and Harassment

Aims & Objectives:

  • Be aware of NCL expected behaviours
  • Explore dignity at work and what it means
  • Harassment and bullying – its legal context
  • Recognising harassing and bullying and its impacts
  • Recognising challenging and inappropriate behaviours
  • Recognise and understand the 12 toxic behaviours

More dates coming soon

Project Management – An Introduction

By the end of this programme, you will be able to:

  • Describe the key attributes of a project and the role of projects in achieving positive change within an organisation.
    Identify the key phases of a project within the project life cycle.
  • Explain the functions of leadership of a project with particular emphasis on the role and responsibilities of the project manager.
  • Understand terminology such as the project initiation document, the scope statement and risk assessment and management.
  • Outline the main tools and techniques that may be used when planning a project.
  • Discuss the qualities and skills required of the project manager in the effective leadership of the project team.
  • Explain the importance of good communication throughout the project, notably with project stakeholders.
  • Understand the key techniques involved in delivering a project successfully according to its stated objectives including the management of scope creep and monitoring techniques.
  • Identify the appropriate control mechanisms in particular situations in order to address problems encountered in keeping the project on track to meet its objectives.

Dates/ Times:
30 November 2022 from 9.30am to 12.30pm
2 December 2022 from 9.30am to 12.30pm

Please note: To complete the course you will need to attend both sessions. Please ensure you are able to attend both sessions when booking.

Link to book

NHS Project and Change Academy Programme

This suite of specially designed and selected modules aims to provide all NHS staff with a clear and consistent understanding of the fundamentals of project and change management activities, to enable them to have a greater impact on delivering successful change.

These modules are just one method of building project and change capability within the NHS workforce and are available for anyone. All modules within this suite may be of particular interest and benefit to those at the beginning of their careers or those currently in a project related role, but do not hold any sort of qualification in this subject matter (non-project professionals).

Course content – the suite of modules includes:

  • Getting Started: Projects and Change
  • Key Ingredients for Project Success
  • Project Leadership: The Role of the Senior Responsible Owner
  • Introduction to Benefits Management
  • Introduction to Change Management

Each module takes between 30-40 minutes to complete. It is free to register, you can register here.

Please have a discussion and agreement with your line manager before signing up. 

Wellbeing Conversations for Managers

This programme is aimed at line managers as part of our NHS People Promises to hold Wellbeing conversations , working across the NHS in roles which have caring responsibilities for staff – for example clinical and educational supervisors, team leaders, members of staff networks, health and wellbeing champions or Wellbeing Guardians.

Find out more information on the NHS England website about Having safe and effective wellbeing conversations

More dates coming soon.