Staff Survey

The NHS Staff Survey is one of the largest workforce surveys in the world and has been conducted every year since 2003. The survey offers a snapshot in time of how people experience their working lives, gathered at the same time each year.

Its strength is in capturing a national picture alongside local detail, enabling a range of organisations to understand what it is like for staff across different parts of the NHS and work to make improvements. In 2021, the questions were aligned with the NHS People Promise to track progress against its ambition to make the NHS the workplace we all want it to be by 2024.

The more our NHS people know their organisations are listening to them and acting on their feedback, the better the outcomes for us and our patients. A lot of good work is going on but there is always room to do more and make it the best for all of us, regardless of where we work.

After the unique demands of the last few years, it is more important than ever that our NHS people can share their views on their working experience and how it can be improved. The NHS Staff Survey is a rich source of data to support understanding our NHS people’s working experiences. The data is publicly available on the NHS Staff Survey website.

The Survey is run independently and is done to the highest standards of quality and accuracy. What you say is kept confidential and anonymous. Results are only reported to organisations in summary form and in such a way that it is impossible to identify an individual’s responses. Please be honest when completing the Survey.

This year, the Survey will be open from Monday 3 October to Friday 25 November 2022, and takes around 15 minutes to complete.

All staff should have received an email with a link to complete the NHS Staff Survey. If you have not received this, then please contact the HR team:

2021 Survey results

The annual NHS Staff Survey 2021 was conducted between October and December 2021, with a 73% response rate. The 6 April staff staff briefing slides analyse the results.

2020 Survey results

The annual NHS Staff Survey 2020 was conducted between October and December 2020, and we had a good response rate of 69%.

This presentation provides a breakdown of results showing how NCL ICB performed compared nationally to other ICBs and how each directorate performed. The 24 March staff briefing slides also analyse the results.

Our action plan

A corporate action plan has been developed to address the ICB-wide gaps and issues that were identified from the results of the 2020 national staff survey results.

You can read the Corporate Staff Survey Action Plan.

Progress against the actions will be updated regularly and shared on the intranet, in the staff newsletter, and in staff briefings.